GENERAL TERMS AND CONDITIONS

veinygalaxy.shop

(hereinafter referred to as “GTC”)

General Terms and Conditions (GTC) of Veiny Galaxy s.r.o., valid for the sale of goods based on a distance contract made through the website www.veinygalaxy.shop for consumer purchases in the Slovak Republic.

Validity from: 01.02.2025

• 1 SCOPE OF VALIDITY
• 2. SUBJECT OF THE CONTRACT
• 3 CONCLUSION OF THE CONTRACT OF SALE
• 4 NOTICE OF THE RIGHT OF WITHDRAWAL FROM THE CONTRACT OF SALE
• 5 DELIVERY OF GOODS
• 6 MEANS OF PAYMENT, DUE DATE, DEFAULT AND RETENTION OF TITLE
• 7 CLAIMS ARISING FROM DEFECTS IN GOODS AND CLAIMS
• 8 COMPENSATION FOR DAMAGES
• 9 DATA PROTECTION
• 10 ADDITIONAL INFORMATION
• 11 APPLICABLE LAW AND DISPUTES
• 12 OTHER

Customer Centre

Tel: +421 915 696 446 (Mon-Fri from 09:00 to 17:00)

E-mail: info@veinygalaxy.shop

Instagram: veinygalaxy/ @veinygalaxy

§ 1 SCOPE OF VALIDITY

• These GTC regulate the rights and obligations of the contracting parties in connection with the purchase contract concluded on the basis of an order made through the website veinygalaxy.shop (hereinafter referred to as “shop” or also “website”), in accordance with the relevant provisions of Act No. 40/1964 Coll., the Civil Code and Act No. 108/2024 Coll. on Consumer Protection, where on the one hand is the company Veiny Galaxy s.r.o., Trnava, 415/10 Halenárska Street, Postal Code 91701, ID No.: 56291841, VAT No.: 2122310993, registered in the Commercial Register of the District Court of Trnava, Section Sro, File No.: 57337/T (hereinafter referred to as the “trader”) and on the other side is the buyer, which is understood to be the consumer within the meaning of § 52 par. 4 of the Civil Code, i.e. a natural person who is not acting in the course of his business or profession in connection with a purchase contract, an obligation arising therefrom or in a commercial practice (hereinafter referred to as “buyer” or “consumer”). These GTC apply exclusively to the consumer.
• You can download the text of the GTC to your computer or print it out. We will also send them to you in PDF version when you confirm receipt of your order.
• Arrangements that differ from these GTC shall only apply if we have expressly agreed to do so in writing. In the event of a conflict between these GTC and any other terms and conditions that we have expressly agreed with you in writing, such other terms and conditions will prevail.

§ 2. SUBJECT OF THE CONTRACT

• The subject of the contract are only the items of goods and services (goods) explicitly specified in the purchase contract – order. The quantities, characteristics, prices, and other data contained on the merchant’s website are binding data.
• The trader undertakes to deliver to the buyer:
  1. a product free from defects in accordance with the specification or with the characteristics usual for the species,
  2. a product that complies with the standards, rules and regulations in force in the Slovak Republic.

• The Parties agree that by sending an order to the Seller, the Buyer confirms that he agrees that these General Terms and Conditions and their terms and conditions shall apply to all purchase contracts concluded on the website of the shop operated by the Seller, on the basis of which the Seller delivers the product presented on the shop to the Buyer (hereinafter referred to as the “Purchase Contract”) and to all relations between the Seller and the Buyer, arising in particular at the conclusion of the Purchase Contract and the claim of the goods.
• Rights and obligations of the buyer

1. The trader has notified the buyer of the obligation to pay the purchase price. This obligation is part of the order.
2. Buyer’s rights: The Buyer has the right to delivery of the goods in the quantity, quality, date and place agreed by the parties.

• Obligations of the Buyer:
  1. Pay the agreed purchase price to the trader within the agreed due date, including the cost of delivery of the ordered goods.
  2. Take delivery of the goods that have been ordered and delivered.
  3. In the delivery note to confirm receipt of the goods by his signature or the signature of his authorized person.
  4. In the event that the buyer does not accept the ordered goods, he is obliged to pay the costs associated with the packaging, shipping and return of the goods in the amount of 10 EUR. The trader reserves the right to claim damages, especially for goods ordered for special order. If the customer requests re-delivery, the customer is obliged to pay the costs of both the first and the re-delivery, including the costs of returning the goods.

The amount of 10 EUR for the uncollected goods will be invoiced to the buyer by means of an invoice, which he is obliged to pay within 14 days of its delivery to the provided e-mail address or by post. Payment can be made by bank transfer to the merchant’s account or by any other agreed method.

1. The buyer is obliged to check the condition of the goods upon receipt. In case of obvious damage to the shipment, a report must be drawn up with the delivery person. The Buyer is obliged to report any discrepancies to the Seller immediately, otherwise the claim may be rejected.

§ 3 CONCLUSION OF THE CONTRACT OF SALE

• The subject of the contract are only the items of goods and services (goods) explicitly specified in the purchase contract – order. The quantities, characteristics, prices, and other data contained on the merchant’s website are binding data.
• The trader undertakes to deliver to the buyers:

1. a product free from defects in accordance with the specification or with the characteristics usual for the species,
2. a product that complies with the standards, rules and regulations in force in the Slovak Republic.

• An order placed by clicking on the “order with payment obligation” button is considered a binding proposal for the conclusion of a purchase contract by the buyer. By clicking on the “order with payment obligation” button, you also agree that – in the event of a valid contract formation – payment will be made to our merchant account. Once the order has been placed, you will receive confirmation that the order has been delivered to us. However, neither the placing of an order nor the confirmation of its delivery shall constitute acceptance of your proposal by us and the conclusion of a contract of sale. A contract of sale is only formed upon receipt of your order in accordance with the procedure set out in the following paragraph. We are not obliged to accept your proposal.
• An order for goods is accepted if we confirm receipt of the order by sending an e-mail message (order acceptance). The invoice will be delivered to the customer in electronic form only after delivery of the goods.
• If you place an order for goods at the price published on the website in error due to an error in our internal information system (e.g. a multiplication of discounts or a higher discount than is appropriate for the sale), we are entitled to withdraw from the contract as a merchant even after you have received an e-mail message accepting the order. We will inform you of this withdrawal from the purchase contract immediately after we become aware of the above reason for withdrawal, by means of an e-mail delivered to the address specified in your order.
• The actual appearance of the delivered goods may not always correspond to the image of the goods on the website, which is for illustrative purposes only. Especially after the manufacturer has renewed the range of goods, there may be changes in the appearance and design of the goods.
• As a trader, in some cases we also provide the buyer with any gift together with the delivered goods (it can also be a sample of the goods that you choose). In such a case, the gift contract is concluded upon receipt of the gift, but with a termination condition and in the event that you withdraw from the purchase contract, even partially, you are obliged to return the gift to us together with the goods in question.
• The provision of a gift is voluntary on our part as a merchant, and in the event that any gift becomes unavailable due to out of stock or for any other reason (even if the gift is listed on the invoice), we as a merchant shall be entitled to provide you with any other gift.
• Gift vouchers: they are valid for 12 months from the date of issue. The gift voucher can be redeemed immediately. The full value of the Gift Voucher must be redeemed at once. It cannot be exchanged or refunded. It cannot be split into multiple purchases. Multiple Gift Vouchers can be used for one purchase. The gift voucher number must be entered in the shop basket.

§ 4 Instructions on the right of withdrawal from the contract of sale

Right of withdrawal

• You have the right to withdraw from this contract without giving any reason within 14 days.
• The withdrawal period expires 14 days after:

1. when you or a third party other than the carrier appointed by you takes delivery of the goods;
2. in the case of partial deliveries, when you or a third party designated by you, other than the carrier, take delivery of the goods that were delivered last;
3. for the delivery of goods consisting of several parts, when you or a person designated by you, other than the carrier, take delivery of the last part of the goods.

• When exercising the right of withdrawal, please inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail) to Veiny Galaxy s.r.o., Trnava, 415/10 Halenárska Street, Postal Code 917 01, tel. no.: +421 915 696 446, e-mail: info@veinygalaxy.shop
• For this purpose, you can use the sample withdrawal form below, but its use is not obligatory.
• The withdrawal period is preserved if you send a notice of exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

• In the event of withdrawal from the contract, the contract of sale shall be cancelled from the outset. Upon withdrawal from the contract, we will refund all payments you have made in connection with the conclusion of the contract, including the cost of delivery of the goods to you. This does not apply to additional costs if you have chosen a delivery method other than the cheapest normal delivery method we offer. Payments will be refunded to you no later than 14 days from the date we receive your notice of withdrawal from this contract. Refunds will be made by the same method you used for your payment, unless you have expressly agreed to a different method of payment, and without any additional charges being applied.
• We may wait to refund your payment until the goods have been returned or until we have proof that you have sent the goods back, whichever is sooner.
• Send the goods without undue delay, no later than within 14 days from the date of receipt of the buyer’s withdrawal, to Veiny Galaxy s.r.o., Trnava, 415/10 Halenárska Street, Postal Code 91701. The time limit is deemed to have been observed if you send the goods back to us before the expiry of the 14-day period. To return the goods by courier, please contact us at +421 948 001 330 or by e-mail at info@veinygalaxy.shop. The costs associated with the cheapest method of returning the goods are borne by us – the trader. We will inform you about the receipt of the goods and the refund to the email address or phone number provided. Returned goods must not be damaged and must be sent to the seller with complete accessories, documentation, etc. The return note is included in the shipment of goods.
• If the buyer withdraws from the purchase contract only partially, he is not entitled to a refund of the postage.
• You have the right to unpack and test the goods in a reasonable manner after receipt of the goods within the withdrawal period in order to ascertain the nature, characteristics and functionality of the goods. As the buyer, you are responsible for any diminution in the value of the goods as a result of the goods being handled in a manner other than that necessary to ascertain the nature, characteristics and functionality of the goods.
• In the event of withdrawal from the Purchase Contract pursuant to this article of the GTC, the Products must be returned to the Merchant undamaged, complete, unused (even partially) and unworn. Without undue delay, but no later than 15 days after the return of the Goods to the Merchant, the Merchant shall inspect the returned Products, in particular in order to determine whether the returned Products have been returned damaged, incomplete, consumed (even partially) or worn out. If, upon inspection pursuant to the preceding sentence, the trader finds that the returned products have been returned to him damaged, incomplete, consumed (even partially) and/or worn out, the trader shall be entitled to claim damages from the buyer for the damage incurred in connection with the return of the damaged, incomplete, consumed (even partially) and/or worn-out goods. The trader is entitled to unilaterally set off the claim for damages pursuant to the preceding sentence against the buyer’s claim for reimbursement of the purchase price.
• The Buyer may not withdraw from a contract of sale, the subject of which is the sale of Goods made to the Buyer’s specific requirements, or Goods intended specifically for the Buyer, or Goods which are perishable or deteriorating, or Goods enclosed in protective packaging, which are not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery, or Goods which, due to their nature, may be inextricably mixed with other Goods after delivery.
• If the buyer purchases goods that are sold as part of a set (package), it is not possible to withdraw from the purchase contract partially, i.e. only in relation to part of the set. Withdrawal from the purchase contract is only possible in relation to the whole set as a whole.

• If the buyer withdraws from the contract of sale and a gift (e.g. a sample of the goods) was given to him together with the goods, the gift contract is deemed to have been concluded with a termination clause. This means that any withdrawal, even partial, obliges the buyer to return the gift to the trader together with the returned goods. If the gift cannot be returned at the time of cancellation (for example, because it has been consumed or lost), the buyer is obliged to reimburse the merchant for its value.

Sample withdrawal form

(fill in and send this form only if you wish to withdraw from the purchase contract)

Veiny Galaxy Ltd,

Trnava, 415/10 Halenárska Street

E-mail: info@veinygalaxy.shop

I/We hereby notify* that I/We withdraw from the purchase contract concluded for these goods:

……………………………………………………………………………………………………………………………………………….

Date of order/date of receipt*

……………………………………………………………………………………………………………………………………………….

Name and surname of the consumer(s)*

……………………………………………………………………………………………………………………………………………….

Address of the consumer(s)*

……………………………………………………………………………………………………………………………………………….

Signature of consumer(s)* …………………………………………………………………………………………….

(only if this form is submitted in paper form)

Date……………………………………………………..

* Strike out those that are not applicable.

§ 5 DELIVERY OF GOODS

• Goods are delivered either by delivery to the address or to the place of collection. Once payment has been credited to your account, we will notify you when the order is ready for collection. We also ship our products internationally. We also deliver goods abroad. Once you have entered your destination country, the postage amount will automatically be displayed in your order.

• The risk of damage to the goods passes to you at the moment of receipt of the goods.
• We usually deliver the ordered goods to the address or place of delivery within 1-3 working days.
• The delivery period may be extended if the late delivery is caused by events of force majeure or unforeseeable circumstances on our side or on the side of the carrier. We will notify you of this without undue delay.
• If we do not deliver the goods within 30 days of acceptance of the order, and unless we have expressly agreed a later delivery date with you, you have the right to withdraw from the contract in respect of the undelivered goods. You may also withdraw from the contract without giving us a reasonable additional period of time if we have refused to deliver the goods, further if timely delivery is extremely important in view of all the circumstances of the conclusion of the contract or if you have informed us before the conclusion of the contract that timely delivery is extremely important.
• Upon receipt of the goods from the carrier, we recommend that you inspect the goods. You may refuse an obviously damaged or incomplete shipment. If you decide to accept such an obviously damaged or incomplete shipment, we recommend that you describe all defects and damages in the carrier’s acceptance report and take photo documentation of the defects and damages. Please inform us of any defects in the goods received in accordance with the procedure set out for claims.
• We shall not be liable for any failure to perform any obligation owed to you, even in part, if such failure is due to force majeure or other circumstances beyond our control, including an epidemic or other similar condition, which may include a declared state of emergency, state of emergency, state of emergency, state of war or war.
• We are entitled to withdraw from the contract of sale under the conditions set out in the preceding paragraph. We will send you the withdrawal from the purchase contract by e-mail to your e-mail address indicated in the order without undue delay after we become aware of the reason for withdrawal from the purchase contract.

§ 6 Means of payment, maturity, default and retention of title

• The buyer has the option to pay for the goods in several ways, either by cash on delivery or conveniently online via the GoPay payment gateway.

• Upon receipt of the goods, the buyer pays not only the price for the product itself, but also the cost of shipping or a fee for cash on delivery.

• Methods of transport

The buyer chooses the method of transport according to their own preferences, either through the order form in the e-shop or through other forms of communication with the trader. The following options are available:

1. Delivery by courier to the buyer’s address.
2. PACKETA dispensing point.

Shipping costs will always be communicated to the buyer when verifying the order. The merchant has the option to recommend a cheaper shipping option if available.

• Delivery conditions

The goods are delivered through the PACKETA.com network. The standard delivery time is from 24 to 72 hours after payment of the order. During the Christmas holidays, between 1 November and 23 December, this period may be extended by a further 72 hours.

The buyer is informed about the dispatch of the goods by email. The cost of postage and packing is determined by the weight of the ordered goods.

§ 7 Claims arising from defects and claims

• We are liable for defects in the goods in accordance with the provisions of the Civil Code. We are liable for any defect that the sold item has at the time of its delivery and that manifests itself within two years from the delivery of the item. If the defect manifests itself within two years of delivery, it is presumed that it is a defect that the item already had at the time of delivery. This shall not apply if the contrary is proved or if the presumption is incompatible with the nature of the object or the defect. The buyer has the right to claim a guarantee from the trader only in respect of a product which is defective, caused by the manufacturer, the supplier or the trader, is covered by the guarantee and was purchased from the trader.
• The trader is liable for defects in the goods delivered upon receipt by the buyer. In the case of goods sold for a lower price, the trader is not liable for the defect for which a lower price has been agreed with the buyer. In the case of second-hand goods, it shall not be liable for defects caused by use or wear and tear. Furthermore, the Trader shall not be liable in particular for defects in the Goods caused by the Buyer and/or other persons and/or facts on the part of the Buyer (e.g. improper storage, maintenance or other use of the Goods by the Buyer).
• Unless the goods are perishable or second-hand, the trader is liable for defects that occur after receipt of the goods within the warranty period. The warranty period is 24 months, and if the Product is a used Product, the warranty period is 12 months. The warranty period starts from the receipt of the goods by the buyer.
• In the case of perishable goods or goods whose specific nature and/or characteristics do not allow the length of the warranty period within the scope of these GTC, the warranty period shall continue and shall not expire before the expiry of the period (e.g. expiry date, minimum durability period, etc.) indicated on the goods, their packaging or the instructions that accompany them.
• If the goods have a defect that can be remedied, the buyer has the right to demand that the defect be remedied free of charge, in a timely and proper manner, and the trader is obliged to remedy the defect without undue delay, but no later than within 30 days. The buyer may, instead of the removal of the defect, demand the replacement of the goods or, if the defect relates only to a part of the goods, the replacement of the part, provided that the trader does not incur disproportionate costs in relation to the price of the goods or the seriousness of the defect. The trader may always replace the defective goods with faultless goods instead of rectifying the defect if this does not cause serious inconvenience to the buyer.
• If the goods have a defect that cannot be remedied and that prevents the goods from being properly used as goods without defect, the buyer has the right to exchange the goods or has the right to withdraw from the contract of sale. The buyer has the same rights if the defects are remediable but the buyer cannot properly use the goods due to the reoccurrence of the defect after repair or due to a greater number of defects. If there are other irremediable defects in the goods, the Buyer is entitled to a reasonable discount on the price of the goods or to withdraw from the Purchase Contract.
• If the Goods sold at a lower price (due to a defect for which a lower price was agreed with the Buyer) or the used Product has a defect for which the Trader is liable, the Buyer has the right to a reasonable discount instead of the right to exchange the Goods.
• Claims for goods shall be made with the trader. The goods may be claimed in writing by delivering a written claim (e.g. a claim form) to the trader at Veiny Galaxy s.r.o., Trnava, 415/10 Halenárska Street, Postcode 91701 or electronically by delivering an e-mail claim to the trader’s e-mail address info@veinygalaxy.shop, within the warranty period. Together with the delivery of the complaint (complaint form) to the merchant or without undue delay after its delivery to the merchant, but always within the warranty period, the Buyer is obliged to deliver to the merchant the Products complained of. The moment when the complaint is made shall be deemed to be the moment when the complaint is delivered to the trader.
• Within the complaint (complaint form), it is necessary to indicate, among other things, the defect of the goods and the buyer’s preferred method of handling the complaint (repair of the goods, replacement of the goods or their parts, withdrawal from the purchase contract and refund of the purchase price of the goods, provision of an appropriate discount on the purchase price of the goods). You can find the complaint form
• Immediately after the defect has been pointed out, we will provide you with a written confirmation of the defect, in which we will state the time limit within which we will remedy the defect.
• We will endeavour to deal with the complaint as soon as possible, but no later than 30 days from the date of the defect, unless a longer period is justified by an objective reason beyond our control.
• If we refuse liability for defects, we will notify you in writing of the reasons for the refusal. If you prove our liability for the defect by an expert opinion or a professional opinion issued by an accredited person, authorised person or notified person, you may reassert the claim. We cannot refuse a reasserted claim.

§ 8 COMPENSATION FOR DAMAGES

• Compensation for damages resulting from a breach of the obligations arising from the contractual relationship shall be governed by the applicable regulations. This also applies to liability for damage caused by defective products. Observe all instructions on the packaging and in the package leaflets. In the event of use or handling contrary to these instructions, you may lose your right to compensation.

§ 9 PROTECTION OF PERSONAL DATA

• We process your personal data necessary for the execution of the transaction. Our Privacy Statement is available at this link: https://veinygalaxy.shop/terms-of-service/

§ 10 OTHER INFORMATION

• We provide our customers with various discounts and gift or other vouchers. Their use is governed by rules, which we inform the customer about in each individual case. Unless otherwise stated, each discount or gift voucher may only be used once and only one voucher of the same type may be used per purchase. Unless otherwise stated, a gift voucher and a discount voucher for goods cannot be combined with each other. If the value of the gift voucher is higher than the value of the entire purchase, the difference will not be transferred to a new voucher and the unused amount will not be refunded.

§ 11 Governing law and disputes

• All arrangements arising out of or in connection with these GTC shall be governed by the laws of the Slovak Republic, excluding the Vienna Convention on the International Sale of Goods.
• We endeavour to resolve all disputes by mutual agreement. All disputes arising out of or in connection with the provisions of these GTC shall be heard by the competent courts of the Slovak Republic.
• As a consumer, you have the right to alternative dispute resolution through alternative dispute resolution entities (ADR entities) of your choice. ADR entities are bodies and authorised legal entities listed in the list of ADR entities of the Ministry of Economy of the Slovak Republic: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.

The requirements for the initiation of alternative dispute resolution are contained in Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes.

• You can also use the online dispute resolution platform set up by the European Commission, available at:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK

You can also find out about the terms and conditions of alternative dispute resolution and the online dispute resolution platform at:

http://www.soi.sk/sk/Alternativne-riesenie-spotrebitelskych-sporov.soi

• We are subject to the supervision of the following authorities: a) in the area of trade business by the competent trade licensing authority, b) in the area of consumer protection by the Slovak Trade Inspection (Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava), c) in the area of personal data protection by the Office for the Protection of Personal Data of the Slovak Republic.

§ 12 Other

• The Purchase Contract is concluded by means of electronic communication, in Slovak language.
• You have the opportunity to correct any errors made during the data entry process before completing the order in the course of the individual technical steps leading up to the conclusion of the contract.
• We reserve the right to change these GTC. This does not affect existing orders, to which the GTC as in force and effect on the date of the order shall apply.
• If a severable provision of these GTC is or becomes invalid, ineffective or unenforceable, it shall not affect the validity, effectiveness or enforceability of the remaining provisions of these GTC.